Refund Policy – WebMox LLC

Effective Date: June 21, 2026

At WebMox, we strive to provide high-quality digital products and professional website services. Because we offer both custom services and digital products, refund eligibility varies depending on the type and stage of the project.

1. Wix Templates and Digital Products

All sales of Wix templates, website themes, and other digital products are final.

Due to the digital nature of these products and the inability to revoke access after delivery, we do not offer refunds, exchanges, or cancellations once a purchase has been completed.

We encourage customers to review product descriptions carefully before placing an order.

2. Website Design and Development Services

Our process generally includes:

Discovery & Planning
UI/UX Design (Figma)
Website Development
Testing & Launch

Custom Projects

If a project is canceled before any design work has begun, clients may be eligible for a full refund, excluding any third-party expenses or fees already incurred.

Design Stage (Figma)

Before requesting a refund, clients are encouraged to provide feedback and allow reasonable revisions within the agreed project scope.

If a client decides not to proceed after reviewing the initial Figma design and before development begins, WebMox may provide a full or partial refund at its sole discretion, based on the amount of design work already completed.

Development Stage

Once the project enters the development phase, significant time and resources have already been invested.

Refunds after development begins are limited and are determined based on the amount of work completed.

Examples:

Early development stage: a partial refund may be available.
Mid or late development stage: refund amounts may be reduced or unavailable.
Projects that are substantially completed or delivered are not eligible for refunds.

Refund eligibility and refund amounts are determined solely by WebMox after reviewing the completed work.

3. Website Approval and Launch

Once the client:

Approves the final website;
Request website transfer;
Or the website has been published or launched;

All payments become non-refundable.

4. Monthly Services and Retainers

Fees paid for maintenance plans, SEO services, consulting, marketing services, content services, or any recurring monthly services are non-refundable once the service period has begun.

5. Third-Party Costs

The following costs are non-refundable:

Wix subscriptions
Domain registrations
Hosting fees
Premium apps and plugins
Stock images, fonts, and licensed assets
Any third-party products or services purchased on behalf of the client

6. Client Delays and Abandoned Projects

If a client becomes unresponsive or fails to provide required content, approvals, or feedback for more than 30 consecutive days, the project may be considered abandoned.

Abandoned projects are not eligible for refunds, and restarting the project may require additional fees.

7. Refund Processing Time

Approved refunds are processed within fourteen (14) business days using the original payment method whenever possible.

Processing times may vary depending on banks and payment providers.

8. Chargebacks

We encourage clients to contact us directly to resolve any concerns before initiating a chargeback.

Filing a chargeback without first attempting to resolve the issue with WebMox may result in immediate suspension or termination of services.

WebMox reserves the right to provide contracts, communications, invoices, project files, and evidence of completed work to payment processors or financial institutions during chargeback investigations.